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We were able to save budget by deploying onto various WorkSpace clients including Chromebooks with the ability to provide users more power when necessary using the different bundle options.Īs we begin to open our offices up, WorkSpaces enables us to operate a hybrid work environment and scale as needed. WorkSpaces also lets us remain compliant as it meets our security and PCI compliance needs. We had a week to move to a remote environment and with Amazon WorkSpaces we were able to get our contact center working remotely in a couple of days, it was a life saver. We considered VDI but ruled it out due to the complexity and time it would take to roll out. We needed a solution to virtualize the entire contact center environment when the pandemic started, including our web based and native applications. “Our contact center is a critical lifeline for our customers to get support for various pre and post event issues. Richard Sonnen, Director of IT Infrastructure & Operations at Otter Products
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We enjoy the consistency of the WorkSpaces experience and plan on expanding with its capabilities.“ - Richard Sonnen, Director of IT Infrastructure & Operations at Otter Products” One benefit we are starting to see as an international company is for global employees. Otter Products has remote users that prefer working on WorkSpaces to overcome local connectivity challenges. We can stand up a WorkSpace in minutes for a new employee without incurring a large cost. WorkSpaces has also made on-boarding quicker. WorkSpaces is a more reliable solution than traditional VDI, and its diverse clients will allow us to run it on a thin client, chrome book and/or IGEL in the future. WorkSpaces is popular with our customer service agents because of its persistent nature vs an ephemeral VDI experience. We tested VDI on-premises first and found it wasn’t cost effective, and required excessive labor and resources to operate. Otter Products worked with the AWS ProServ team to migrate 300 contact center agents onto Amazon WorkSpaces and are looking to expand deployments as their Desktop-as-a-Service (DaaS) environments matures. “Otter Products made the decision to virtualize its customer service work environment years ago. Justinian Fortenberry, Chief Information Security Officer –Grubhub Holdings, Inc.
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GrubHub now has the flexibility to control cost and scale this virtual desktop environment to meet the current needs and future needs of our customers, restaurant partners, and drivers for whatever comes next." GrubHub will be able to sustain our high-quality standards for customer service during this uncertain time while having the ability to scale up or down quickly based on new information and changing work patterns. Amazon WorkSpaces easily accommodated our real-time customer communication and contact channels allowing 100% of our workforce and new employees to be WFH, accelerating our BYOD (Bring Your Own Device) strategy.
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The Corporate Cloud Services team at GrubHub was able to scale from a handful of Amazon WorkSpaces to over 1,200 in two days. As an essential business to support local restaurants and promote the safety of our drivers, GrubHub leveraged Amazon WorkSpaces to ensure business continuity and support the safety of our employees by moving all departments to a Work from Home (WFH) model. is a billion dollar food-service online and mobile platform featuring the largest and most comprehensive network of restaurant partners in the US.